Product

Everything behind the front office.

A conversation becoming a job is the start. Here is what sits behind it: where the work goes, how you control each step, how Epimela learns your business, and how you test it all before going live.

Jobs and calendar

Keep every job moving.
See the whole week at a glance.

Track work by stage, move jobs forward, and schedule visits without losing context. Epimela gives your team a clear board for progress and a calendar for real-world execution.

  • 01
    Board view by job stage

    See every job, its current stage, and what needs attention.

  • 02
    Day and week scheduling

    Plan your team’s time with a clear visual calendar.

  • 03
    Drag, drop, and reschedule fast

    Move jobs, adjust schedules, and keep clients in the loop.

Epimela Jobs Board with jobs organized by stage
Epimela team Calendar showing scheduled work across the day

AI skills and control

Shape how
Epimela works.

Every step can run automatically or wait for your review and approval. Choose the level of control that suits your business, then configure skills, business knowledge, and escalation rules.

  • 01
    Choose how every step runs

    Let Epimela handle each step on its own, or require your review and approval before it acts.

  • 02
    Add business rules and knowledge

    Teach services, pricing notes, and company-specific guidance.

  • 03
    Escalate with confidence

    Send important or uncertain cases to the owner with the right context.

Epimela AI Skills workspace for configuring service details and execution mode
Epimela escalation settings for when requests need team attention
Epimela Business Knowledge settings for company-specific guidance

Execution mode ⓘ

ϟAutomaticAI sends replies or performs the skill automatically.
◎Review firstYou review and approve before Epimela acts.

Learning + business knowledge

Adapt Epimela to
your business.

Your corrections, business knowledge, and approved guidance help Epimela improve future replies. See before and after previews, test changes, and reuse applied learnings in Simulation and Production.

  • 01
    Turn corrections into reusable guidance

    Your feedback becomes approved guidance that Epimela learns from.

  • 02
    Compare before and after replies

    See exactly how a correction changes Epimela’s response.

  • 03
    Test changes before they go live

    Generate test replies and reuse applied learnings in Simulation and Production.

Epimela Learning settings with approved guidance and usage counts

Simulation mode

Know how it will behave before it goes live.

Simulate realistic calls and messages to see how Epimela gathers and verifies details, follows your workflow logic, checks scheduling context and prepares an escalation note when a request needs attention. Then switch to Production with more confidence.

  • Test calls and messages
  • Run edge cases safely
  • Go live when you’re confident
Epimela Simulation Lab with realistic customer scenarios
Epimela menu for switching between Simulation and Production
Epimela simulated call in progress with a customer transcript

WhatsApp and two ways to use voice

Connect conversations to your working day.

Primary

Primary messaging channel

WhatsApp, with your existing number

WhatsApp is Epimela’s main supported messaging channel today. Connect your existing WhatsApp number with a quick QR code scan — no separate number needed.

Web page voice control

Talk to Epimela on the web page

Use your microphone to talk directly with Epimela through the web page, just like the live voice demo on our home page.

AI Phone add-on

Your own Epimela phone number

Get a dedicated number for Epimela and forward calls from your business line. Epimela handles customer requests during selected hours or whenever you configure calls to be forwarded.

Your business, your prices

See it set up for your business.

Send us your website. We set up Epimela with your services and price list and send you a private link, usually the same day. Free, with no commitment.

Get a personalized demo Or apply to the Founding Pilot